Help guides

Consultation on proposed update to the service charge section to tenancy agreements (most tenants)

1 min read

This consultation on the proposed update to how service charges are shown in some tenancy agreements is now closed. Thank you to everyone who shared their views.

Use the links below to read the letters sent to tenants and frequently asked questions.

If you have any questions about your tenancy or your service charges, please contact our Customer Contact Centre on 0800 432 0077.

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Information about your service charge
Service charges in housing associations are typically paid by leaseholders, shared owners and tenants who live in homes with communal areas or services
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Adjust your service charge Direct Debit
As a homeowner, you can use this process to update your service charge direct debit. You can request a refund if your service charge account is in credit, or increase your Direct Debit to pay off arrears/debt in your service charge account.
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