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Consultation on proposed update to the service charge section to some tenancy agreements - extended

1 min read

This consultation on the proposed update to how service charges are shown in some tenancy agreements is now closed. Thank you to everyone who shared their views.

Use the links below to find out what your service charge includes and read answers to frequently asked questions.

If you have any questions about your tenancy or your service charges, please contact our Customer Contact Centre on 0800 432 0077.

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Customer consultations
We want to be open about changes that affect your home and give you the chance to have your say. From time to time, we need to update parts of our tenancy agreement. When we do, we consult with residents and take your feedback seriously before making any decisions.
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Frequently asked questions on consultation on proposed update to the service charge section of tenancy agreements
We want to make sure services included in tenancy agreements are consistent and clear for all residents
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